Accessibility

On the Internet

We are committed to making our site more accessible and support the Web Accessibility Initiative (WAI). Our product directory has been designed to meet the WAI recommendations.

Over the coming months, we will be reworking our tools, product application forms and Anytime Internet Banking service to meet the Web Content Accessibility Guidelines.

Browser compatibility

You can view the Ulster Bank website on a wide range of browsers. We have tested the pages of the site with the following browsers:

PCs

• Microsoft Internet Explorer Version 5.5 and 6.0
• Netscape Navigator Version 7.1
• Mozilla 1.5
• Firefox 1.0

Macs

• Netscape Navigator Version 7.1
• Mozilla 1.0
• FireFox 1.0
• Safari 1.3 and 2.0

Keyboard shortcuts

PCs:

• Microsoft Internet Explorer - press 'Alt' and the access key letter, then press enter
• Mozilla/Netscape - press 'Alt' and the access key letter at the same time

Macs:

• Mozilla/Netscape - hold down 'Control' key and then press the access key letter

On the telephone

Deaf, hearing or speech impaired customers may use our textphone service on freephone 1800 924 615 for queries on any of our services. Please note that calls from mobile phones may not be free.

We accept calls through Eircom's national relay service.

In our branches

Induction loops are available in all our branches, please ask a member of staff.

We can also arrange for suitably qualified sign language interpreters to be present for customer interviews at times agreed with you. (Please bear in mind that this service is subject to the availability of suitable interpreters and we will need reasonable notice to arrange.)

A major part of our continuing improvement programme is providing better access to our branches for our customers. We have carried out a full review of all our branches (both inside and out) to assess their physical accessibility and what we can do to improve them in future refurbishment schemes.

Helping you with your day-to-day banking

We offer a range of services free of charge.

• Statements, letters, information and other literature are available in Braille, large print or on audiotape. With your consent we can record details of your disability and your preferred method of contact. This information is used to ensure that we tailor our services and communicate with you in a way that suits you best. Please contact your branch and tell us how we can help you and we will do our best to meet your needs.
• We can provide large-size chequebooks if they are easier for you to use.
• We can provide templates that make writing cheques and completion of paying-in slips easier.
• We have a user guide which offers step-by-step advice on how to use our cash machines. This guide is also available in Braille, in large print or on audiotape - just ask your local branch for details.
• If you have difficulty keying a PIN number, we can offer a "Chip and Signature" card as an alternative to a Chip and Pin card.
  

If you require any further information on the services we offer to disabled customers please call our Disability Services Helpline on 1800 334 455 (textphone 1800 924 615). We welcome any suggestions, comments or views you might have. Alternatively please contact your local branch.

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