Protecting customers' money

Protecting you and your money against identity theft and fraud is a top priority for us.

As part of the RBS Group, we have access to the most up-to-date preventative technologies to help combat fraud and ensure the highest standard of data security. Our dedicated internal fraud team monitors and intercepts suspicious account activity.

Fighting fraud on every front

new cash machine technology to help prevent criminal skimming and cloning of personal card details
3D Secure – a system that gives extra protection when buying online by credit or debit card
real-time profiling, which highlights unusual transactions that may be fraudulent

What you can do to help yourself

We're doing all we can to keep your money safe and secure, but are you taking similar steps yourself? You'll find plenty of information in our branches on how to combat fraud. We also provide tips through our cash machine screens.

It pays to take care

If you lose money because of fraud, we'll do our best to reimburse you promptly. However, a lot of criminal activity could be prevented. We therefore ask you to take reasonable care at all times to keep your chequebooks, debit and credit cards and PINs secure.